#ONEr2p

Are you a passionate, solution-oriented IT Support Specialist and do you want to work in a future-oriented and sustainable industry that is driven by innovation and the latest technology? Then keep reading!

We are currently looking for someone to support our global IT team in Kuala Lumpur, Malaysia.

This is how You Make a Difference

Global End-User Support:

• Provide 1st and 2nd line IT support to employees in EU, APAC, and Australia
• Troubleshoot hardware, software, and connectivity issues
• Support incidents and service requests via ticketing system
• Provide remote support across different time zones
• Escalate complex issues to Global IT when required

Hardware & Workplace Setup:

• Prepare and configure laptops and workstations
• Install and support docking stations, monitors, printers, and peripherals
• Coordinate shipment and setup of devices for global employees
• Maintain hardware stock and IT asset records

User Administration & Microsoft 365:

• Support onboarding and offboarding processes
• Assist with Microsoft 365 account setup and access management
• Handle password resets, MFA setup, and basic identity issues
• Maintain accurate user and asset documentation

IT Compliance & Maintenance:

• Ensure devices are updated and compliant with company standards
• Support endpoint security tools and patch management
• Follow internal IT security policies and procedures

You are

• structured and analytical when it comes to approaching your work.
• self-driven and accountable, with the ability to prioritise and complete tasks independently.
• strongly collaborative across IT and business areas.
• able to communicate technical issues in a clear and understandable manner.
• comfortable supporting users across different time zones.

What you Bring to the Table

• A minimum of 3 years experience in an IT Support role, preferably in an international environment.
• A fluency in English, both written and spoken.
• Experience working with ticketing systems.
• Basic Firewall Knowledge is preferred.

Your Benefits

r2p offers great job opportunities in various fields and job profiles and a competitive salary package that commensurate with your skills and experience level. As we are a globally expanding company our employees have the chance to grow with us and to work in an international environment. We are a dynamic and open-minded company with flat hierarchies and an open-door philosophy. The team not only works together but also shares laughs and good times. We place a high value on sustainability and respect – also, for us, humour is always part of the game. r2p operates in an innovative and future-oriented industry which is what keeps us moving, constantly keen on finding new solutions to make public transport amazing!

Interested?

Please send your application stating your earliest possible starting date and salary expectation to jobs@r2p.com or click on the link below.

About us

r2p's declared goal is to make public transport better! To this end, we develop and sell intelligent software and hardware solutions for the transport sector with the highest quality standards: CCTV, Automatic Passenger Counting, Passenger Information Systems and network audio solutions with real-time data transfer for rail, road vehicles, as well as solutions for fixed infrastructure like platforms and stations.
Our customers benefit from our ideas and customised solutions, which minimise the use of hardware and instead maximise the economic and ecological advantage.